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Netflix - the company that actually gives a crap

August 13th, 2008 Leave a comment Go to comments

You know, Netflix is neat. Not only is their website pretty simple and clean, the company itself seems to "do right" by its customers too. Today is the second time they've made me feel warm and fuzzy being a customer. The first time was when they decided to change their rate plans to be cheaper and automatically started charging me less. A lot of companies drop the price on their monthly rates and you have to re-signup or call and complain, etc...

Dear Michael,

Great news! We're lowering the price of your 3 DVDs out at-a-time plan to $16.99 a month plus applicable taxes. Now you can enjoy Netflix for less!

You don't need to do a thing - except pay less. Your membership will automatically move to the lower price and be reflected in your Membership Terms and Details. The lower price will take effect beginning with your statement on or after July 23, 2007.

Membership Terms and Details: http://www.netflix.com/Terms

Your $16.99 plan not only gives you 3 DVDs out at-a-time but you can also watch 17 hours of movies and TV episodes instantly on your PC each month - for no additional charge.

Check it out: http://www.netflix.com/WatchNow

Your friends at Netflix

Now that is cool. But then they've given me another reason to praise them. They're reporting disc shipment issues, and being nice about it, they've just decided to issue a credit since we're technically losing a few days of service. They didn't have to do that, but they did.

I just received this email today:

We're Sorry DVD Shipments Are Delayed

Dear Michael,

Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don't need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team

Categories: Consumerism
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