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Once again I have to show praise for this company. In a time where everyone is cutting corners they are giving proactive discounts when they totally could not bother with even notifying me about a delay.

We're Sorry Your DVD Shipment Was Delayed

Dear Michael,

Due to a technical problem, your DVD shipment was delayed and will ship on Wednesday, May 26th.

We pride ourselves in delighting you, and we've let you down. We apologize, and we will issue a 10% credit to your account in the next few days. You don't need to do anything. Your credit will automatically be applied to your next billing statement.

Categories: Consumerism
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